At Formulate we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our virtual assistant services.
Information we collect
Formulate Support will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
Personal Information: This includes information that can identify you, such as your name, email address, and phone number.
Usage Data: This includes information about how you use our website, such as the pages you visit, the links you click, and the time you spend on our site. We may also collect information about how you use our services.
Device Information: This includes information about your device, such as your IP address, browser type, and operating system.
Additionally, we may also collect other information you provide while interacting with us.
How we use your information
We use your information to:
- Provide you with our services
- Improve our website and services
- Communicate with you
- Protect our website and users
- Comply with legal obligations
Sharing your information
We do not share your personal information with third parties, except as necessary to provide our services or as required by law.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Formulate Support, www.formulatesupport.com, its customers or third parties.
Data security
We take reasonable measures to protect your information from unauthorised access, use, disclosure, alteration, or destruction. However, no security system is perfect, and we cannot guarantee the security of your information.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at emma@formulatesupport.com
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Contact and complaints
If you have any questions about this privacy policy, you can contact us at emma@formulatesupport.com.
If you have any complaints about our privacy practices, please email emma@formulatesupport.com or send to Formulate Support, 24 Birrigai Square, Ngunnawal, ACT, 2913. We take complaints very seriously and will respond shortly after receiving notice of your written complaint.